OUR SERVICES

WL Estonia provides a comprehensive approach to increasing the productivity of our clients’ employees. We also offer thorough and effective development programmes on management, sales and customer service, and for increasing the efficiency of individual employees. 

Our approach to studying and advising is based on the needs of each individual client. Thus, solutions are created in cooperation with our clients. It is important for us that training procedures be practical and modern, which enables to put new knowledge immediately into practice.
 
Consulting services:
  • Advising on the development and implementation of a strategy

  • Advising on drawing up a business plan

  • Assessment of managerial activities
  • Assessment of sales activities and customer service

  • Assessment of the staff’s training needs

  • NEW! Assessment of IT and information security management

  • NEW! Digital marketing strategy development and consulting
  • NEW! Measuring the effectiveness of digital marketing channels and campaigns
Consultation and development programmes: 
  • Customer-driven telesales

  • Customer-driven sales
  • NEW! Digital marketing and advertising channels

  • Personalised customer service 
  • Effective manager
  • NEW! Data-driven marketing management
  • NEW! Web analytics
  • Efficient management – Coaching

  • How experts become managers

  • Project management
  • NEW! IT project management

  • Change management
  • Time management
  • Self-management
  • Public speaking 
  • Efficient team




  • Successful negotiations
  • Setting goals and conducting a goal-setting discussion
  • Giving feedback and conducting a feedback discussion
  • Performance reviews
  • Effective communication 
  • Persuasion and influencing
  • Communication styles put into practice
  • Intercultural communication 
  • Conflicts: mediation and conciliation
  • Successful management of work-related stress
  • Motivation and happiness
  • Training the trainer
  • NEW! Information systems: how to be a smart subscriber