OUR SERVICES
WL Estonia provides a comprehensive approach to increasing the productivity of our clients’ employees. We also offer thorough and effective development programmes on management, sales and customer service, and for increasing the efficiency of individual employees.
Our approach to studying and advising is based on the needs of each individual client. Thus, solutions are created in cooperation with our clients. It is important for us that training procedures be practical and modern, which enables to put new knowledge immediately into practice.
Consulting services:
WL Estonia provides a comprehensive approach to increasing the productivity of our clients’ employees. We also offer thorough and effective development programmes on management, sales and customer service, and for increasing the efficiency of individual employees.
Our approach to studying and advising is based on the needs of each individual client. Thus, solutions are created in cooperation with our clients. It is important for us that training procedures be practical and modern, which enables to put new knowledge immediately into practice.
Consulting services:
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Advising on the development and implementation of a strategy
-
Advising on drawing up a business plan
-
Assessment of managerial activities
-
Assessment of sales activities and customer service
-
Assessment of the staff’s training needs
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Assessment of IT and information security management
- Digital marketing strategy development and consulting
- Measuring the effectiveness of digital marketing channels and campaigns
Consultation and development programmes:
Customer-driven telesales
- Customer-driven sales
Digital marketing and advertising channels
- Personalised customer service
- Effective manager
- Data-driven
marketing management
- Web analytics
Efficient management – Coaching
How experts become managers
- Project
management
IT project management
- Change
management
- Time
management
- Self-management
- Public
speaking
- Efficient
team
- Successful negotiations
- Setting goals
and conducting a goal-setting discussion
- Giving feedback
and conducting a feedback discussion
- Performance
reviews
- Effective
communication
- Persuasion
and influencing
- Communication
styles put into practice
- Intercultural
communication
- Conflicts:
mediation and conciliation
- Successful
management of work-related stress
- Motivation
and happiness
- Training
the trainer
- Information
systems: how to be a smart subscriber